Your Treatwell review rating is a simple way for prospective clients on the Marketplace to see how previous clients have rated you. As always with reviews - the higher the better! In fact, salons with an overall rating of 4.5 or above account for over 80% of all bookings on the Treatwell Marketplace.
When we ask clients to review their experience with you, we allow them to rate multiple factors of the experience:
The treatment they received
The cleanliness of your venue
The team member who delivered the treatment
The atmosphere and environment
An overall rating
It's their overall rating that then contributes to your review rating displayed on the Marketplace. The other elements are there so that clients can filter through the marketplace as needed.
The other factors that positively benefit your review rating:
New reviews from an account that has previously recently reviewed you
Reviews from frequent users of Treatwell
If you need a helping hand to keep the reviews coming in, we've got some tips to get you started.