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How do I send appointment confirmations and reminders automatically?
How do I send appointment confirmations and reminders automatically?
Written by Victor
Updated over a week ago

You can make the most of our free automated appointment reminders and confirmations to remind clients about their upcoming bookings and allow them, should something come up, to cancel or reschedule their treatment in time. This means less admin work for you and more happy clients.

How to send appointment confirmations automatically

To activate appointment confirmations, you need to access the "Profile" section of Treatwell Pro and the "Settings" tab.

Scrolling down the page you'll see the "Notifications" box, where you can toggle the switches on or off relating to the following options:

  • Send push notifications

  • Send confirmation emails

  • Send SMS confirmations

Once you've chosen your preferred options, click on "Save" to activate them.

How to send automatic appointment reminders

After following the same instructions as above, you'll see another set of toggles further down the page which control your appointment reminders.

You can choose to activate one or more reminder options:

  • Send push notifications

  • Send reminder emails

  • Send SMS reminders

As well as the sending mode, Treatwell Pro’s reminder function can be further customised by specifying:

  • "When" (how long before the appointment to send the reminder): 24 or 48 hours before, 1 hour before, the morning of the same day or the evening of the day before.

  • "Sender's name": the name that your notifications are sent using. Your salon name is a good option.

Once you’re happy with the changes you’ve made, press the "Save" button.

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