Loyalty Programs
Ilaria Montrone avatar
Written by Ilaria Montrone
Updated over a week ago

A loyalty program is a promotion that allows clients to accumulate points by purchasing treatments and products at the salon. When the program's thresholds are reached, points can be redeemed for rewards, such as free treatments, products or other services chosen by the salon.

With Treatwell Pro, loyalty programs can be created by customizing thresholds, duration, and rewards to be associated with each milestone reached by clients.

How to Create a Loyalty Program

To create a loyalty program for your salon, you must first go to the "Promotions" section and then click on the "+" or "Create a new one" button in the center of the page.

From the "Create a new one" window, click on "Loyalty Program" to open the edit page.

To create and customize a point collection, the following information must be entered:

  • Name: the name under which the loyalty program is saved on Treatwell Pro.

  • Type and value: the treatments (and/or products) with which points can be earned, the number of points that can be earned with a specific service, and the days of the week when the program will be valid. You can limit the ability to collect points to only one staff member performing the service;

  • Points Balance: specify the duration of the points collection campaign and choose whether to enable or disable the automatic association of the promo;

  • Redemption: the period in which clients can redeem rewards achieved;

  • Rewards: set the rewards and the points required to obtain them. For each reward, it is possible to activate an sms/mail notification that automatically notifies the client once the threshold is reached.

After entering all the required data, click on the "Continue" button at the bottom to create the point collection. All features of the promo can be changed later by clicking on the "Edit" button next to each item.

How to redeem Loyalty Program rewards

If the client reaches the required number of points to get a prize, a green banner is displayed directly in the "Cash" section with the message "Prize available." Clicking on the banner opens a window with information about the rewards the client can redeem.

How to delete a Loyalty Program

To delete a newly created or previously saved Loyalty Program, you will need to go to the "Promotions" area of the side menu, search for the promo from the list at the side, and click on the red "Delete" button at the top left of the screen.

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