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What do I do when the internet isn't working?
What do I do when the internet isn't working?
Written by inter com
Updated over a week ago

If you're having problems loading Treatwell Pro, there may be a problem with your internet connection. Here are some things you can check to get you back up and running.

Reboot your computer and internet router

The first thing to do is to try and switch off your router and computer and try to restart them. The network might take a few minutes to come back online, and the problem should be solved.

Check that the cables are connected correctly

If you're connected to the internet using an Ethernet cable, check that the cable itself is connected correctly and is working. You can try a different cable or a different Ethernet port on the router (there are usually 4 or 5 on the back of the device).

Check that the lights on the router are green (or the colour of your model when the services are working), especially the data connection LEDs.

Check that Wifi is up and running

If you are using a wireless network connection, check that your devices are correctly connected to the Wifi and that the connection is working. The "Wifi" light on the modem should be solid green (or the colour required by your model). To rule out a problem with the wireless network, try connecting using an Ethernet cable and see if the problem persists.

Is the Internet not working or is it slow?

Sometimes an internet connection may be so slow that you can’t carry out tasks, especially if you have a slow ADSL connection and are doing multiple tasks at the same time. Try reducing the number of apps or programmes you're using and try connecting to the Treatwell Pro page again.

Check your data package

If you use mobile data instead of a Wifi network, check that you have data remaining in your plan, and purchase more if necessary. If you are using the Wifi hotspot function of your smartphone, make sure that your devices are correctly connected.

Line failure

If none of these tips have solved the problem and the internet is still not working, your internet provider may be having some issues.

If the problem persists for more than a couple of hours, we'd recommend reaching out to the internet provider's customer care team and reporting the issue.

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