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How do I report a review?
How do I report a review?
Written by Alex Bua
Updated over a week ago

Before reporting a review, please take a look at our Review Guidelines. If you believe a customer's feedback does not meet these guidelines, please report it to our team for review.

To report, send an email to providing the following information:

  • full name

  • salon name

  • reason for reporting;

    • includes false statements

    • violates Treatwell policies

    • not based on personal experience

    • suggests criminal actions.

  • order number linked to the reservation

  • review date and associated name.

The email must be sent from an address linked to an account registered in the management system.

NB: You can only report a review once.

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