Reserve with Google
Written by Victor
Updated over a week ago

Our mission at Treatwell is to give you all the tools you need to get more online bookings and fill the free slots in your diary. To do this, we work with Google to expand your customers' booking options.

How? With the Reserve with Google service .

How does it work?

Reserve with Google is a service that allows users to book an appointment with a few simple clicks when carrying out a search on Google or Google Maps.

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How can it be useful to you?

Google is the most used search engine by customers to search for information about salons (such as addresses, photos or reviews from other customers).

When users carry out a search on Google, for example "Hairdressers in Milan" they will be able to see your business in the search result, therefore by activating the Reserve with Google feature you will be able to expand your customers' booking possibilities and increase the number of appointments in the your salon.

How does it work?

As of April 2024 , Google has made some changes to comply with the European Union's Digital Markets Act (DMA). One of these includes the removal of some features from the search results page that allowed customers to complete reservations without ever leaving the Google Search or Google Maps page, via the Reserve with Google feature. As a result, customers will now finalize bookings directly from your Treatwell marketplace page.

Here's how:

  1. The customer searches on Google, finds your business and clicks on “Book”;

  2. It takes them to your page in the Treatwell Marketplace;

  3. They can select the desired treatments, the time and date available in your diary;

  4. The customer will receive a notification confirming the booking;

  5. The appointment will automatically appear in your agenda;

  6. After the appointment, the customer will receive an email invitation to leave a review.

If the customer completes the booking from your Treatwell page, the same conditions and fees will apply as per a normal booking made from the Marketplace. For this reason, current loyal customers who book via Reserve with Google will be automatically identified by the system. Make sure your customer list is always up to date so the system will always recognise your loyal customers.

What are the conditions?

To receive bookings from Google:

  • Your salon will need to be registered on Google, otherwise, you will need to create your page via Google My Business. If you don't know how, don't worry, we'll help you!

  • Your Treatwell page must be active and visible on the Treatwell marketplace.

  • To be eligible, it is required that your salon has a fixed address. Mobile venues won’t be able to take advantage of the Reserve with Google integration.

How to activate or deactivate the service

To request activation or deactivation of the service you can fill out the dedicated form by clicking here.

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