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Treatwell Commission
How does Treatwell’s commission work?
How does Treatwell’s commission work?
Ilaria Montrone avatar
Written by Ilaria Montrone
Updated over a week ago

Developed following extensive research and in-depth feedback from our partner salons, our unique commission model is designed to help you build an increasingly successful business over the long term.

With Treatwell, the only time you pay a commission is when we bring a new customer to your door. For all your repeat customers and all direct appointments you receive, Treatwell charges you nothing.

We charge a small processing fee of 2% + VAT when a returning customer books through Treatwell or the "Book Now" button. We do not charge a processing fee for repeat customers who pay at the salon, whether through the Treatwell App, "Book Now" or "Book with Google" buttons.

How much commission does Treatwell charge and when do I pay it?

Our model is slightly different from others. Instead of a fixed fee for each booking, we only charge you a commission when a new customer books through Treatwell.

This means that when a new customer books on Treatwell, we charge you a 35% commission (+ VAT) - but every time they book again, for any treatment, we do not charge you any commission, provided there is a booking already in place in the last 12 months.

Why is the commission charged only for new customers?

At Treatwell, we want to make sure we help you grow your business in the best possible way.

That's why we only charge you a commission if we bring you a new customer. If the customer becomes a repeat customer or was found directly by you, this is a reflection of your good work, so we don't charge you anything.

After doing a lot of research and testing different strategies, we found that this approach yielded better results for our partners even in the long run, and we have been sticking with this method ever since.

Please note: 2% processing fee for prepaid bookings with repeat customers is excluded.

What is meant by a new customer?

A new customer is someone who has never had an appointment with you before or who hasn't booked you in the last 12 months (directly in your salon, via the widget or on Treatwell). This means that if one of your customers who normally books over the phone decides to book online for the first time, we will not charge you any fees, as long as they have been manually added to Pro as a customer in your customer list or via a direct appointment. This also means that if a customer books with you through Treatwell or directly, and then doesn't book again for over a year, we will no longer consider them a repeat customer, so the commission will apply.

What if my regular customers start using Treatwell?

When you receive direct appointments, we do not charge you any fees. If one of your existing clients books with you for the first time through the Booking Widget, we will apply a 2% commission for prepaid bookings and 0% if the client chooses to pay in the salon. If the customer books through the marketplace, the above rules apply.

What actually happens to commissions?

We reinvest it directly in you. By applying the 35% commission on your salon's first clients, we are able to continue developing new digital tools for your business and enhance the powerful, personalised marketing we do to keep new and loyal clients coming back to your salon.

Are there other fees?

We charge a 2% processing fee for prepaid widget bookings, but if the client uses your widget and chooses to pay in the salon when they have their appointment, we do not charge a processing fee!

If you would like more information on fees, please see your Treatwell Pro agreement.

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