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All about your invoices
All about your invoices
Ilaria Montrone avatar
Written by Ilaria Montrone
Updated over a week ago

We know how important it is when running a business to keep your finances in order. That's why we send you all your invoices and payments in one email, so you can spend more time creating amazing experiences for your clients.

When will I receive my invoice?

You'll receive two invoices by email every month - the first one you'll receive on the 1st of the month and the second on the 16th. Please note: depending on bank holidays and weekends, there may sometimes be a minor delay in when you receive it.

How can I pay my invoice?

If you have a negative balance (your fees and commissions are higher than the value of your transactions), you'll be able to make a payment to us by bank transfer (if you haven't set up an alternative means of payment). This couldn't be easier - in your email invoice, you'll find be able to find our bank details to make your payment.

How do I receive my payment?

If you have a positive balance (the value of your transactions is higher than your fees and commissions) you'll receive your payment in your bank account approximately 3-5 days after your invoice has been issued.

What does my invoice show?

The first page of your invoice shows you:

  • Total orders - This is the total value of your orders that have been made through Treatwell, including both online and paid at venue, before any deductions have been made.

  • Total you've earned with Treatwell - This tells you the amount you've earned on your orders through Treatwell after fees and VAT have been deducted.

  • Your Treatwell balance for this period - This is the final balance which is calculated by taking the value of your "Total orders" and deducting the Treatwell fees (including VAT). If this balance is positive it means we owe you money, and if it's negative you'll see how much you'll need to pay us.

The second part of your invoice shows you a summary of all your orders, divided into the type of order (pay at venue or online) and the type of client (new or repeat). You'll be able to see the rate of commission you were charged on these orders as well as the VAT applied.

The final part of your invoice shows you a breakdown of all your individual bookings with their specific details, including the rate of commission charged and how much they paid online. This part of the invoice is separated by whether the clients are new or repeat.

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