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Troubleshooting technical issues
Troubleshooting technical issues

Find how to keep yourself up and running, by solving any technical issues.

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Written by Alex Bua
Updated over a year ago

iOS app

Find how to keep yourself up and running, by solving any technical issues on the iOS app.

  1. Force the app to close.

  2. Restart your iPhone or restart your iPad.

  3. Open the App Store, tap your profile icon, then scroll down to see if updates are available

  4. Update the software on your iPhone or iPad.

If you're still having trouble, you can let us know here.

Android app

Find how to keep yourself up and running, by solving any technical issues on the Android app.

  1. Restart your device.

  2. Check for Android updates.

  3. Update the app.

  4. Force stop the app.

  5. Clear the app's cache and data.

  6. Uninstall the app and reinstall the app.

If you're still having trouble, you can let us know here.

Mobile browsers

Find how to keep yourself up and running, by solving any technical issues on mobile browsers.

  1. Clear the browser’s cache & cookies
    ​Google iOS | Google Android | Safari iOS

  2. Check for any browser updates
    ​Google iOS | Google Android | Safari

  3. Check for any operating system updates
    ​Android | iOS

  4. Restart your device

If you're still having trouble, you can let us know here.

Desktop browsers

Find how to keep yourself up and running, by solving any technical issues on desktop browsers.

  1. Clear the browser’s cache & cookies
    ​Google | Safari | Firefox | Microsoft Edge | Internet Explorer

  2. Check for any browser updates
    ​Google | Safari | Firefox | Microsoft Edge | Internet Explorer

  3. Check for any operating system updates
    ​Windows | Mac | Linux

  4. Restart your device

If you're still having trouble, you can let us know here.

Investigate further

To help us look into any technical issues that you are facing, please send us the following information and our team will be happy to get you back up and running.

  • The email address of the account you're using

  • The device model name

  • The operating system of your device and the version you're running

Android | iOS | Windows | macOS | Linux

An example might look something like this:

"I have followed the troubleshooting recommended, but my Connect app still closes after opening the menu. Could you help me, please?

How to find your Treatwell app version (iOS and Android)

The app version of our Treatwell app is displayed within the app.

From your profile, you may just need to scroll up a little to the version number (e.g. ‘4.333.1’).

How to find your Treatwell Pro iOS app version

The app version of our Treatwell Pro iOS app is displayed in the ‘what’s new’ section of your App Store (e.g. ‘2.22’).

How to find your Treatwell Pro Android app version

The app version of our Treatwell Pro Android app is displayed in the ‘about this app’ section of your Play Store. (e.g. ‘3.9’).

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